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It is illegal to ship a firearm to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may be picked up at our store or shipped to an FFL (gun store) near you. We will verify the FFL you select at time of purchase before we ship your firearm(s).
If you are not satisfied with your NON-FIREARM purchase, please contact us within 15 business days of purchase.
If you receive a defective item, please contact us immediately at susansarmory@gmail.com with details of the product and the defect. Further instructions will be provided if item is to be returned and/or exchanged.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
If the item has been received in our store or if a firearm is shipped to an FFL and you cancel your order, you WILL be charged a 10% restock fee for regular stocked items and 35% for custom and special orders, plus return shipping, if applicable.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
With the exception of manufacture defects or damage all sales on the following items are final
Special orders (non firearm), Sale items, Optics and Ammunition..
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.
All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair.
All orders are shipped promptly from a distributor warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. Due to changing laws and policies, Susans Armory reserves the right to determine which shipping method we use.
Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.